refund & return policy

we want you to love what you wear. if something isn't right, here's exactly how returns, exchanges and refunds work.

you may request a refund within 1 day of delivery. exchanges are accepted within 5 days of delivery. requests outside these windows cannot be processed.

items must be returned unworn, unwashed, undamaged and in their original packaging with all tags intact. items showing signs of wear, alteration, perfume, makeup or smoke will not be accepted and will be returned to you at your cost.

the following items are final sale and cannot be returned or exchanged:

• made-to-order or custom pieces
• items marked "final sale" at checkout
• discounted items above 30% off
• intimates, swimwear and accessories for hygiene reasons
• gift cards

email hello@bysocialproof.com with your order number, the item(s) you'd like to return, and the reason. we'll reply within 1–2 business days with return instructions and the address.

damaged or incorrect items: we cover return shipping in full.
change of mind: return shipping is at your cost. original shipping fees are non-refundable.

once we receive and inspect your return, we'll notify you of approval. approved refunds are issued to the original payment method within 7–14 business days. depending on your bank, it may take additional time to appear on your statement. we do not offer cash refunds.

exchanges are subject to availability. if the requested size or piece is out of stock, we'll issue a refund instead.

if your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos. we'll arrange a replacement or full refund — including all shipping costs — at no charge to you.

orders can be cancelled for a full refund before they are shipped. once an order has shipped, our standard return policy applies.

customs duties, taxes and import fees on international orders are non-refundable. for international returns, the customer is responsible for return shipping and any associated fees.

questions about your order? hello@bysocialproof.com