support
frequently asked
a quiet rundown of the things people ask us most. didn't find what you needed? write to hello@bysocialproof.com or whatsapp.
riyadh in 1–4 business days. the rest of saudi arabia and the gcc in 4–6 business days. international delivery estimates depend on the destination and courier and are shown at checkout when available. you'll receive a tracking link by email when your order is dispatched.
shipping is free across saudi arabia, the united arab emirates, kuwait, bahrain, qatar and oman. international delivery options and final rates are calculated at checkout where available.
yes. refunds are accepted within 1 day of delivery and exchanges within 3 days. pieces must be unworn, unwashed and in their original packaging with all tags intact. write to hello@bysocialproof.com or message us on whatsapp to start the process.
sizing and fit may vary depending on the design of each piece. we recommend checking the size guide on the product page and comparing the measurements with a garment you already own. if you're unsure, reach out to hello@bysocialproof.com or message us on whatsapp and we'll help you find the right fit.
we accept apple pay, mada, visa and mastercard. payments are processed securely at checkout. you'll receive an order confirmation by email. tamara is also available for eligible saudi arabia orders.
no. duties, taxes and import fees on international orders are the responsibility of the recipient and are charged by your local customs authority.
yes. every drop is produced in small numbers — sometimes single digits per size. once a piece is gone, it's gone. that's the point.
gentle cleaning is recommended for every piece. avoid bleach, tumble drying, and high heat — and always check the care instructions on the product page. taking care extends the life of every garment.
write to hello@bysocialproof.com, message us on whatsapp, or dm @by.socialproof on instagram. we reply during riyadh business hours, sunday to thursday.