support
frequently asked
a quiet rundown of the things people ask us most. didn't find what you needed? write to hello@bysocialproof.com.
riyadh in 1–2 business days. the rest of saudi arabia and the gcc in 4–6 business days. worldwide also 4–6 business days. you'll receive a tracking link by email the moment your order is dispatched.
shipping is free on orders over 500 sar. below that, a flat 25 sar fee applies inside saudi arabia. international rates are calculated at checkout.
yes. refunds are accepted within 1 day of delivery and exchanges within 5 days. pieces must be unworn, unwashed and in their original packaging with all tags intact. write to hello@bysocialproof.com to start the process.
our pieces are designed in standard regional sizing (xs–xl). most pieces fit true-to-size with a relaxed cut. if you're between sizes, we recommend sizing down. for specific measurements, message us before ordering.
we accept apple pay, mada and visa / mastercard. all payments are processed securely. because we're producing in extremely limited quantities, we currently confirm each order manually before charging — a member of the team will reach out shortly after you submit your details.
no. duties, taxes and import fees on international orders are the responsibility of the recipient and are charged by your local customs authority.
yes. every drop is produced in small numbers — sometimes single digits per size. once a piece is gone, it's gone. that's the point.
always check the inner label. as a rule: cold wash inside out, no tumble dry, and dry cleaning for leather and structured pieces. taking care extends the life of every garment.
write to hello@bysocialproof.com or dm @by.socialproof on instagram. we reply during riyadh business hours, sunday to thursday.